At AtPhoneShop, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, this Refund Policy outlines the steps you can take to request a refund.
Eligibility for Refunds
- Items must be returned within [return period, 30 days] of the purchase date.
- Products must be unused, in their original packaging, and include all accessories and documentation.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software products
- Items marked as final sale
How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at service@atphoneshop.shop. Include your order number and reason for the return.
- Return Instructions: Our team will provide you with detailed instructions on how to return your item.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount, $50].
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [refund processing time. 7-10 business days], and a credit will automatically be applied to your original payment method.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as above. Exchanges are subject to product availability.
Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Thank you for shopping with AtPhoneShop! We appreciate your business and are here to help with any questions or concerns.