At AtPhoneShop, we strive to provide excellent service and support to all our customers. This Service Policy outlines the terms and conditions related to our services, including ordering, shipping, returns, and customer support.
Ordering
- Product Availability: All products are subject to availability. We strive to keep our inventory up to date; however, we cannot guarantee that all items will be in stock at all times.
- Order Confirmation: Once you place an order, you will receive an order confirmation email. Please review it carefully and contact us if you notice any discrepancies.
Shipping
- Processing Time: Orders are typically processed within [insert processing time, e.g., 1-3 business days]. You will receive a tracking number once your order has shipped.
- Shipping Methods: We offer various shipping options. The shipping method selected at checkout will determine delivery times and costs.
- Delivery Issues: If your order does not arrive within the expected timeframe, please contact us at service@atphoneshop.shop, and we will assist you in resolving the issue.
Returns and Exchanges
- Return Policy: We accept returns within [insert return period, e.g., 30 days] of the purchase date. To be eligible for a return, items must be unused, in their original packaging, and include all accessories.
- How to Return: To initiate a return, please contact our customer service at service@atphoneshop.shop. We will provide you with instructions on how to return your item.
- Refunds: Refunds will be processed within [insert refund processing time, e.g., 7-10 business days] after we receive the returned item.
Customer Support
- Contact Us: For any inquiries, concerns, or assistance, please reach out to our customer service team at service@atphoneshop.shop. We aim to respond to all inquiries within [insert response time, e.g., 24-48 hours].
- Feedback: We value your feedback and encourage you to share your experiences with us. Your input helps us improve our services and better serve our customers.
Changes to This Service Policy
We may update this Service Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Thank you for choosing AtPhoneShop. We appreciate your business!